FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Orders
Below are some of are common questions about orders
What types of payment do you accept?
Ziboola Dreadlocks Online Shop accepts a variety of payment methods.:
- Paypal
- Credit Cards： Visa，Mastercard，Maestro，American Express，Discover，Diners Club，Union Pay
- Shop Pay
- Apple Pay
- Google Pay
Cancellation
You can cancel your order at any time before it has been shipped free of cost.
Once your order has been shipped and is on its way to you, it cannot be canceled.
If you don’t want it anymore, please follow our return policy to return your order. Please note that custom orders cannot be canceled once they have been placed.
Change The Shipping Address
If you Have Made An Error On your Shipping Address, Please let us know as soon as possible via email, Please using the email address associated with your order. Please also include your order number AND the correct address. Please note: YOU MUST contact us as soon as possible, the address may not be changed after the shipping has been arranged. If there’s extra fees for changing the shipping address after the order has been shipped, the buyer needs to pay for it.
How long will my order be shipped?
Normally orders that are in stock can be shipped out within 48 hours once we got the confirmation from customers. All customized items will be shipped out once finished customization process.
Products
Below are some common questions about our products
Is this 100% human hair?
Yes. Customers can test the material by burning test, human hair emits white smoke and burnt protein smell while burning, and turns to ash while rubbing by fingers. Synthetic hair emits black smoke and plastic smell while burning, and turns to plastic sticky ball.
We promise that if it is not 100% human hair, we will give you a full refund.
Can these locs be bleached or dyed?
All human hair dreadlocks can be bleached and dyed. For lighter colors like 27# or 613# you can simply dye locs to whatever colors you like.
For darker color like 1B# or 4#, you can bleach the locs with Bleaching Cream first then dye to colors you like.
How to choose accessories？
At Ziboola, we provide an exclusive accessory customization service. You have the freedom to select your preferred hair cuffs, tattoos, and headscarves tailored to your taste. Plus, it's entirely optional—you can opt out of these accessories if you prefer. Best of all, these options are all free.